By PHYLISS BIRORI
KIGALI, (CAJ News) – MTN Rwanda, the mobile operator, is holding its annual Customer Appreciation Week.
Running until Friday countrywide throughout all its Service Centres, the campaign is a way of expressing the company’s continued appreciation of its valued relationships with the local community and internationally.
Speaking at the launch at the MTN Service Centre in Nyarutarama, where he was serving customers behind the counter, MTN Rwanda Chief Executive Officer, Gunter Engling, said the company valued the importance of building and maintaining long term relationships with MTN’s esteemed clients.
“Through their unwavering support and patronage we have achieved a huge milestone of registering over 4 million subscribers, which has reaffirmed MTN’s position as the largest telecom in Rwanda and the number 1 African brand worldwide,” said Engling.
MTN recently hit the 4 million subscriber mark which has cemented the company’s position in the market both in terms of market share and value share.
“Through delivering a bold, new Digital World to customers, our priority is to establish a strong relationship with the community so we can best understand the needs of our customers and improve customer service at all touch points,” continued Engling.
Customer Service Week, which is held annually during the first week of October, is an international event devoted to recognising the importance of customer service.
– CAJ News